Heather McCrory

Chief Executive Officer, North & Central America
Accor Hotels

Heather McCrory is Chief Executive Officer, North & Central America, Accor Hotels, responsible for the strategic direction of the Group in the region, with oversight of more than 100 hotels, 10 brands in 10 countries, 28,000 employees, and over $3 billion in revenue. Her focus is on building long-term growth and profitability in one of the largest and most influential consumer markets in the world. Beginning her career in the laundry department at Fairmont Banff Springs, Heather ascended the ranks over 30 years, ultimately developing expertise in both senior Corporate and Hotel based executive roles. Heather’s previous role as Executive Vice President of Operations, North & Central America Region for Accor gave her wide-ranging oversight of hotel operations, technology, design and technical services, spa, retail, rooms, food & beverage, and integrations & openings, with a strong focus on driving operational excellence in key areas of employee and guest engagement, service culture, revenue, GOP margins, and owner relations.

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